Benefits Value Advisors

Benefits Value Advisors (BVA) is a guided support service through BCBSTX that helps you and your family find the right health care at the right time, cutting through the confusion of provider networks, benefits, costs, and care coordination.
How it Works
Navigating health care shouldn't feel like a full-time job. That's why your BCBSTX medical plan includes a dedicated BVA, a personal concierge who helps you get the most out of your coverage and make confident decisions about your care.
Your BVA can help you:
- Find in-network providers and facilities
- Schedule appointments
- Get cost estimates for procedures and services
- Set up prior authorizations (if needed)
- Answer questions about what's covered under your plan
BVAs are available seven days a week. Call 866-856-9659 and ask to speak with a Benefits Value Advisor or connect through the BCBSTX app to chat live.
